SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of violentis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of violentis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially skeptical about purchasing this portable dog agility training equipment. However, having used it for a few weeks now, I must say that I'm thoroughly impressed! The quality of the materials is top-notch and each component has been designed with care to ensure safety as well as enjoyment for our four-legged friends. My Labrador Retriever took to it and seems to have an absolute blast every time we set up the course in our backyard. What's more, it offers a fantastic way for him to expend his energy while stimulating his mind at the same time. It's also given us a fun bonding activity that we both look forward to each day. Highly recommended!
Highly recommend for anyone looking to keep their furry friend active
The portability of this kit is a real win for us 🐶
There are so many things I love about this portable dog agility training equipment! First off, its compact design allows me to easily store it away when not in use – perfect for those who don't have much space or prefer minimal clutter like myself. Secondly, despite being lightweight and easy-to-assemble, there's no compromise on durability; my energetic German Shepherd hasn't managed to cause any damage yet! Plus, seeing her joyfully navigate through tunnels and leap over hurdles warms my heart every single time - she’s clearly loving every moment of her playtime sessions with these obstacles which double up as great exercise tools too.
it’s great how compact yet sturdy this training kit is!
great
This product has truly exceeded all expectations! From first impressions alone - unboxing revealed high-quality items thoughtfully packaged together - right down till actually using the kit; everything has been smooth sailing thus far. My Golden Retriever picked up on how he should interact with each obstacle quickly thanks largely due its intuitive design elements which make sense even from a canine perspective (I believe). Moreover watching him engage enthusiastically during these training sessions brings immense satisfaction knowing that he’s not only getting physical exercise but mental stimulation too which is crucial especially considering their intelligent breed characteristics.
i’m no professional trainer but i’ve found this product very user-friendly 😊
cool