SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of violentis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of violentis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This harness and leash set is a real gem. The no-pull design has made our walks so much more enjoyable, with no more tugging pulling. Plus, the stylish pattern really makes my dog stand out in the crowd.
I'm extremely pleased with this no-pull dog harness and leash set I recently purchased for my furry friend. The first thing that drew me in was the stylish pattern design - it's fashionable, unique, and makes my pet stand out when we're out and about But beyond the aesthetics, the functionality is impressive too! The no-pull design has been a game-changer; our walks are much more relaxed now as I have better control over my dog without causing any strain on either of us. What's more? It has two adjustable points which allow me to customize the fit perfectly to suit my dog’s shape ensuring comfort at all times. The step-in design coupled with a quick-release buckle means getting ready for walks is now hassle-free – it’s so easy to put on and take off! And talk about durability - made from thick polyester fabric with reinforced stitching and rust-resistant metal hardware, this product can withstand daily wear-and-tear effortlessly.
Love this harness and leash set! It's so easy to adjust for a perfect fit. 🐾
What an awesome find!
this is the most durable dog harness I've ever bought. it stands up to my pup's constant tugging and still looks new!
The stylish design of this harness adds a touch of charm on our walks around the neighborhood.
Finally found a comfortable yet snug fitting harness for my fur baby. Plus, it’s super cute with its unique pattern design.
This no pull dog harness is just what we needed. The quick-release buckle makes putting on and taking off such a breeze.
I'm impressed by how long-lasting this product is despite daily use - truly worth every penny!
I'm truly impressed by this product's durability and functionality. It fits perfectly thanks to its adjustable points, while the step-in design saves me lots of time every day. And it doesn't hurt that it looks great on my pup too!
the step-in design is genius. saves me time when getting ready for walks.
The adjustable points make all the difference in getting that snug but comfy fit.
Love that!
Walking my dog used to be a until I found this harness and leash set. The comfort level is amazing - no chafing or restricted movement at all! Also, love how easy it is to put on and take off.