SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of violentis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of violentis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got this cute little stress buster and it's working wonders! The texture is so soothing, I can't stop squishing it.💕
Super cute little slow rebound stress toy. Feels better just looking at the cute little face as well.
I’m absolutely in love with this toy. It’s so fun to squeeze and surprisingly durable too!
The best purchase ever. It’s not just a toy, but also a great companion when you're feeling stressed or anxious.
it's super adorable and soft to touch! i love how squishy it is, helps me calm down during stressful days at work 😊
This dragon toy has been my go-to for immediate stress relief. Love the quality!
Impressive
Love this product! Not only does it look cute on my desk but also offers an instant feel-good factor whenever I'm tensed.
Purchased for my son who struggles with anxiety, he loves his new friend - always brings him comfort in tough times.
this lil' guy is more than just eye candy... perfect for those moments when you need a quick distraction from all the chaos around 👍👍
💖💖💖
recommend
Absolutely thrilled with this purchase!
bought one each for me & hubby...we both find them really helpful especially after long tiring days
Satisfactory
the texture is just right...not too hard not too soft...perfect to squeeze when things get tough 😌👌
ok
This dragon toy is not only visually appealing but also incredibly effective as a stress buster. A great buy indeed!
worthwhile
Nice nice
soooooo cute & squishy!! i take mine everywhere with me now...really helps with anxiety