SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of violentis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of violentis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good exercise for developing finger motor skills for children. One of the fishing rods is with a hook, another one with a magnet. All magnets work well, item recommended.
Very good product, good size arrived excellent condition I would buy it again recommended
Good quality recommended
it's small but cute.
What a fantastic toy! My kids were thrilled to find dinosaurs and go fishing at the same time. Two thumbs up! 👍👍
Simple but pretty
Everything is OK
Great product, my son was delighted. Pretty good material Recommended
I thought they would be like the little games that turn, it was my mistake not to read. Brought only one catcher with a magnet and the other did not.
Suuper
Perfect for my little paleontologist in training. The magnetic aspect adds an exciting twist!
The article is consistent with the description and photograph. The size corresponds as well as the color.
this set is so cool
Very good
it was good
I didn't look well, my fault because I thought it was like a fishing game that I had as a child where the fish turned, here they are fixed...Has two types of rods, one with a magnet that is easier to catch fish and one that makes it more challenging.
Very nice
my son loved it.
Is very nice
Excellent Product
I bought it from my little girl of almost two years, she was delighted with the way of play. Entertainment for maybe young and old
Beautiful
I really liked it. I recommend it
Very nice, and entertaining
My son likes me very much. Thanks
Great fun and entertaining, my boy loved it.🩷
It is very good price quality as it does not occupy much we will take it on vacation
A wonderful toy, as suitable for children then adults can play too.🤗😉
The quality is okay; the fish are made of good material.
Perfect, as picture